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Oct 25, 2018

Michael Baldauf shares Raiffeisen's stance on culture between departments and with the customer: "The culture for us, the center of what we do, is personal interaction. We're a cooperative company so we always have to talk to each other and compromise. We decided not to use Chat bots because our clients wouldn't like to...


Oct 18, 2018

Martin Ruane discusses the benefits of implementing RPA into workforce processes: "You have a flip train work and the age old issue of, for an operational person, is how do you try and reconcile those and keep absolutely up to date. That's what we're seeing. So we're seeing as we reduce these more menial type...


Oct 11, 2018

Chris Gilmore highlights how robotics and automation can positively effect multiple systems simultaneously: "Up scaling is a good example. What's nice about the Medicare organization is that Medicare is growing tremendously. One of the challenges they presented to us is that we can't hire people fast enough to do...


Oct 4, 2018

Ricardo Badillo shares insight on the customization of implementing RPA: "There's no one size fits all or recipe to implement RPA Center of Excellence. Especially because it needs to be customized to your organization culture and organization structure, but there are definitely some things that are standard or some...