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Nov 17, 2017

Recorded at the Nordic RPA & AI Summit, Chris Wolff joins us and shares his experience with RPA through a project where he and the team had to reduce department backlog within 4 months. They thought about how to help folks not work 10-12 hours each day…and the answer was RPA. They did in fact finish in time- but understand that it was 4 years of backlog that was reduced in those 4 months. It turns out that Chris’ old manager had brought up RPA’s virtues in the past and was promoted to run the group which had that backlog. And so he called Chris and said “we need you’re help.” Chris and his team went out to the vendor community, shortlisted to what he calls a beauty contest- chose a vendor, focused on the process to automate with the vendor and executed.