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Dec 1, 2017

Susanne Skaarup joins and and shares that she got the title as Head of robotics at Danske Bank when the company established a center of excellence in February of 2016. The bank realized that they needed to invest in RPA in autumn of 2015. They could see huge potential in the new technology and that they could do process improvements in areas where normally one would say that there was no business case to do traditional IT. Whereas six weeks is the going prognostication for bot implementation, Suzanne and her team are seeing that adoption more at 10 to 12 weeks which is still far faster of course than past projects. Regarding program governance, Suzanne discusses the benefits of a centralized model versus decentralized model vs. something in between…which is what she’s got.